lucky baji Privacy Policy
From the moment you open an account with lucky baji to every transaction you make — this policy explains in full how your personal information is collected, why it is used, and how securely it is kept.
Introduction and Scope of Policy
This privacy policy applies to users of the lucky baji platform. When you browse our website, register an account, make a deposit, or use any of our services, certain information reaches us. This policy clearly explains how that information is managed.
lucky baji believes that user privacy is a fundamental right. That is why we collect only the information that is genuinely needed to operate our services, ensure security, and improve the user experience.
Alongside this policy, you may also read our Terms and Conditions, which cover the overall terms of using the platform in detail.
This policy applies to all users residing in Bangladesh. By accessing or using the platform, you are considered to have automatically accepted the terms of this policy. This platform is for individuals aged 21 and above only.
What Information We Collect
lucky baji collects two types of information — information you provide directly, and information collected automatically while you use our services.
2.1 Information You Provide Directly
Information you provide yourself includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- bKash, Nagad, or Rocket account number (for transactions)
- Bank account details (for bank transfers)
- Messages and information submitted via support tickets or live chat
2.2 Automatically Collected Information
When you use our platform, certain information is automatically recorded:
- IP address and device type
- Browser version and operating system
- Page visit times and browsing patterns
- Login and logout timestamps
- Gameplay history and betting activity
- Cookie and local storage data
2.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may sometimes receive information from legitimate third-party verification services. Such collection is always carried out in a secure and controlled manner.
How Collected Information Is Used
lucky baji does not collect any information without reason. There is a specific purpose behind the collection of each piece of information.
| Type of Information | Purpose of Use |
|---|---|
| Identity Information | Account verification, age confirmation (21+), and prevention of identity fraud |
| Contact Information | Account-related notifications, support communications, and security alerts |
| Payment Information | Processing deposits and withdrawals, transaction verification |
| Gameplay and Betting Data | Account balance management, determining bonus eligibility, and responsible gaming monitoring |
| Technical Data | Platform security, technical issue resolution, and service quality improvement |
| Usage Behaviour | Personalising the user experience and sending relevant promotional information |
To ensure responsible gaming, we sometimes review usage patterns. To learn more, read our Responsible Gaming Guidelines.
Data Protection and Storage
Keeping your personal information secure is lucky baji's top priority. We follow industry-standard technical and administrative security measures.
4.1 Technical Security
- All data transmissions are secured via SSL encryption
- Payment information is stored with the highest level of encryption
- Firewall and intrusion detection systems are active
- Regular security audits and penetration tests are conducted
- Suspicious activity is automatically detected and blocked
4.2 Data Retention Period
Information is retained for the entire period your account is active and, after account closure, for a defined period to meet applicable legal obligations. Records of financial transactions may be retained even after an account is closed.
4.3 Administrative Controls
Only authorised staff may access user information. All staff operate under strict confidentiality agreements and every instance of data access is logged.
Data Sharing with Third Parties
lucky baji never sells your personal information or transfers it to third parties for marketing purposes. However, limited information may be shared in the specific circumstances below:
5.1 Service Provider Partners
Necessary transaction information is shared with bKash, Nagad, Rocket, and banking partners for payment processing. Game software providers may access certain technical data to operate gameplay. All such partners are contractually bound to adhere to our privacy standards.
5.2 Legal Obligations
Information may be disclosed to meet obligations arising from court orders, valid requests from government authorities, or financial crime prevention requirements. Such disclosure is always made within a legal framework and to the minimum extent necessary.
5.3 Fraud Prevention
Information may be shared where necessary to maintain platform security and take action against money laundering or fraud. This is done in the interest of protecting all users overall.
Cookies and Tracking Technologies
lucky baji stores cookies in your browser. Cookies are small text files that help improve your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, storing security tokens | Deleted at end of session |
| Functional Cookies | Remembering language preferences and account settings | Up to 30 days |
| Analytics Cookies | Reviewing platform usage to improve services | Up to 90 days |
| Security Cookies | Detecting and preventing unusual login attempts | Up to 7 days |
You can delete or block cookies at any time through your browser settings. However, blocking essential cookies may prevent you from logging into your account.
Your Data Rights
Every user registered with lucky baji has the following rights over their own information:
Right to Access
If you want to know what information we hold about you, contact our support team. We are required to inform you within a reasonable time.
Right to Correction
If your information contains an error, you may request a correction. Some core account details can only be changed after identity verification.
Right to Deletion
After account closure, once a defined period has passed, you may request that your information be deleted. Information subject to legal obligations is an exception.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. Inform our support team and the necessary steps will be taken.
If you have any questions about these rights, contact our support team. For general questions, you can also visit our FAQ page.
Protection of Minors' Data
lucky baji is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. An age verification process is carried out at registration, and identity documents may be requested in cases of doubt.
If a parent or legal guardian believes their child has registered by mistake, please notify our support team immediately. Such accounts will be closed without delay and the associated information will be deleted.
Third-Party Websites and Services
The lucky baji platform may contain links to third-party services such as payment gateways or game software. These third-party services are governed by their own privacy policies, over which lucky baji has no control.
We recommend that you read the privacy policy of any third-party service before using it. This policy applies only to lucky baji's own direct data management.
Privacy Policy Updates
lucky baji reviews and, where necessary, revises this privacy policy from time to time. If any significant change is made, we will notify you via your registered mobile number or email and will note the update date at the top of the page.
Continued use of the platform after any change will be taken as your acceptance of the revised policy. It is therefore a good habit to revisit this page occasionally.
For more details about this policy or our overall terms of service, you can read the About Us page.
This policy was last revised in January 2025
Registered users are notified of each revision. This policy applies to all lucky baji operations in Bangladesh.
Privacy-Related Complaints & Questions
If you have any questions about this policy or want to exercise your data rights, contact us through any of the following channels.